Privacy Policy and Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

This notice applies to Big Country Mobile Med, including its providers and employees.

OUR OBLIGATIONS

We are required by law to:

• Maintain the privacy of your medical information, to the extent required by state and federal law
• Give you this notice explaining our legal duties and privacy practices with respect to your medical information
• Notify you following a breach of unsecured medical information, as required by federal law
• Follow the terms of the version of this notice that is currently in effect

HOW WE MAY USE AND DISCLOSE YOUR MEDICAL INFORMATION

These categories describe the reasons we typically use and disclose medical information. They are general descriptions, not a list of every possible instance.

For treatment.

We use and disclose your medical information to provide your care and coordinate it with other providers, pharmacies and personnel involved in your treatment. For example, we share prescription information with the compounding pharmacy that fills your order.

For payment.

We use and disclose your medical information to bill and collect payment for the services we provide.

For health care operations.

We use your medical information to run our practice, evaluate the quality of care we provide, and train our team.

Appointment reminders and follow-up.

We may contact you by phone, text or email about appointments, orders and treatment options that may interest you.

As required by law.

We will disclose medical information when federal, state or local law requires it.

To prevent a serious threat.

We may disclose medical information when necessary to prevent a serious threat to your health and safety or the health and safety of others.

YOUR RIGHTS

• Inspect and copy. You may ask to see and get a copy of your medical information.
• Amend. You may ask us to correct information you believe is incorrect or incomplete.
• Accounting of disclosures. You may ask for a list of certain disclosures we have made.
• Request restrictions. You may ask us to limit how we use or disclose your information. We are not required to agree, except where the law requires it.
• Confidential communications. You may ask us to contact you a specific way or at a specific address.
• Paper copy. You may ask for a paper copy of this notice at any time.
• Complain. You may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

To exercise any of these rights, call us at (325) 669-2808.

TEXT MESSAGING

By using our services, you consent to receiving SMS messages

• Message and data rates may apply
• Message frequency will vary
• Reply HELP for assistance
• Reply STOP to opt out of messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent. That information will not be shared with any third parties.

WEBSITE INFORMATION WE COLLECT

Separate from your medical information, this website may collect:

• Information you enter in forms, including your name, contact information and the health questions on our order forms
• Standard analytics data such as pages visited and general location, collected through cookies

We use this to run the site, respond to your requests and improve what we offer. We do not sell your personal information.

THIRD PARTIES

We use third-party services to run the business, including our scheduling system, our customer management platform and our compounding pharmacy. Each handles information only as needed to provide their service.

CHANGES TO THIS NOTICE

We reserve the right to change this notice and to make the revised notice effective for medical information we already have as well as information we receive in the future. The current notice will always be posted on this site with its effective date.

CONTACT

(325) 669-2808